First-line managers directly responsible for the production of goods and services. They are the first or second level of management and holds a position as supervisor, line manager, section chief, and office manager. They are responsible for a group of non-management employees. Their attention was the main thing is the application of rules and procedures to achieve efficient production, providing technical assistance, and motivate subordinates. Period is fairly short level, with emphasis on the achievement of objectives from day to day.
Case study:In this example such as room supervisors who inspect and control every guest room with the status of checked out the room had been cleared by the officer. The original status of vacant rooms become vacant dirty dirty inspection.
2. Middle managers
Middle managers working at the secondary level of organization and responsible for major business units and departments. Examples of these middle managers are the department head, division head, quality control manager, and director of research laboratories. Middle managers generally have two or more tiers of management below him. They are responsible for the implementation of overall strategies and policies to be determined by top managers. Middle managers are generally dealing with the future that is not too far and is expected to establish good relations with fellow managers in the organization, encourage teamwork, and resolve conflicts.
Case study:For example, if there is a working project related to the short or long term program to be implemented by every officer Housekeeping, then the executive housekeeper is authorized to give orders that have previously been through negotiations through briefings.
3. Top managers
Top managers are on top of the hierarchy and is responsible for the overall organization. They bear titles like president, chairman, executive director, president director (chief executive officer - CEO), and executive vice president. Top managers responsible for setting organizational goals, establish strategies to achieve these goals, oversee and interpret the external environment, as well as taking decisions that affect the entire organization. They looked ahead in the long run, pay attention to environmental trends in general, and the company's overall success. Among the most important responsibilities for top managers is to communicate the shared vision for the organization, shaping corporate culture, and keep the spirit of entrepreneurship that can help companies to balance out the fast company. Especially at the present time, top managers must involve knowledge, expertise, and unique capabilities of each employee.
Case study:In this example the General Manager who regularly conduct meetings with all department managers in the hotel to discuss the reports, evaluations and so forth.
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