Human Resources Department
Human resources is a term used to describe the individuals who make up the workforce of an organization, although it is also applied in labor economics to, for example, business sectors or even whole nations. Human resources is also the name of the function within an organization charged with the overall responsibility for implementing strategies and policies relating to the management of individuals (i.e. the human resources). This function title is often abbreviated to the initials "HR".
Human resources is a relatively modern management term, coined as late as the 1960s. The origins of the function arose in organizations that introduced 'welfare management' practices and also in those that adopted the principles of 'scientific management'. From these terms emerged a largely administrative management activity, coordinating a range of worker related processes and becoming known, in time, as the 'personnel function'. Human resources progressively became the more usual name for this function, in the first instance in the United States as well as multinational or international corporations, reflecting the adoption of a more quantitative as well as strategic approach to workforce management, demanded by corporate management to gain a competitive advantage, utilizing limited skilled and highly skilled workers.
Purpose and role
In simple terms, an organization's human resource management strategy should maximize return on investment in the organization's human capital and minimize financial risk.
Human resource managers seek to achieve this by aligning the supply of skilled and qualified individuals and the capabilities of the current workforce, with the organization's ongoing and future business plans and requirements to maximize return on investment.
Key functions
Human Resources may set strategies and develop policies, standards, systems, and processes that implement these strategies in a whole range of areas. The following are typical of a wide range of organizations:
§ Maintaining awareness of and compliance with local, state and federal labor laws
§ Recruitment, selection, and on boarding (resourcing)
§ Employee record-keeping and confidentiality
§ Organizational design and development
§ Performance, conduct and behavior management
§ Industrial and employee relations
§ Human resources (workforce) analysis and workforce personnel data management
§ Employee motivation and morale-building (employee retention and loyalty)
Implementation of such policies, processes or standards may be directly managed by the HR function itself, or the function may indirectly supervise the implementation of such activities by managers, other business functions or via third-party external partner organizations. Applicable legal issues, such as the potential for disparate treatment and disparate impact, are also extremely important to HR managers.
Accounting Department
There are many users of accounting and financial information. It takes quite a bit
of work to make sure that records are kept properly for all parties. Illustration 1-9
is an organizational chart of a full-service hotel. Some hotels may have a director
of finance, whereas others may have a controller; some of the other functions may
not exist in a hotel, such as a food and beverage department.For most limited-service
hotels, the general manager may assume the function of the controller, or that function
will be centralized at a district or regional office. Following is a short description
of some of the accounting functions in a hotel.
Sections in accounting department are :
· Director of Finance
· Assistant Director of Finance
· Payroll
· Accounts Payable
· Paymaster/General Cashier
· Night Audits/Day Audits
· Credit Manager
· Accounts Receivable
· Director of Information Technology
· Operations Analyst
· Director of Purchasing
· Receiving Clerk
· Storeroom Clerk
Food And Beverage Department
The mission of F&B Department is offer and guarantee to the guests during theirs stay, all quality services with good attentions and courtesy, according to the standards of Services of the Restaurants and Bars by the hostelry worldwide and in system a good competition of marketing.
A major resulting benefit is that makes it easier for organisations to implement the Codex HACCP (Hazards Analysis and Critical Control Points) system for food hygiene in a harmonised way, which does not vary with the country to country or food product concerning to services. HACCP is a recognised system used for safety management principle in food processing, treatment and service organisations. Implementation of HACCP is a legislative requirement for the food industry and food preparing the in restaurants and hotels.
Duties of Food and Beverages
v Coordinate all activities among various departments, such as kitchen, dining rooms, bars and banquet operations.
v Must be ensuring that guests are satisfied with their dining experience.
v Supervising the inventory and ording of food equipment, supplies and arrange for the routine maintenance and preservation of the restaurants its equipment and facilities.
v Generally must be responsible for all the administrative of running the business, including, monitoring staff performance and training them.
v Must keep controlling and supervising the budget of F&B department.
v Handling staff and controlling the staffing guide according to house procedures.
Housekeeping Department
The Housekeeping Department is one of the busiest sections in the hotel as far as the variety of functions performed, and number of staff working. It is usually situated at the laundry room or any other convenient place close to Housekeeping Supplies.
The Housekeeping Department is responsible for :
- Neatness and Cleanliness of all guest rooms and most public areas
- Maintenance of recycled and non-recycled cleaning inventories
Some of the above mentioned functions might however be leased to a concessionaire. In this case, hotel shall still have a housekeeping department but to a minimum number of staff. The Housekeeping Department is headed by an Executive Housekeeper (sometimes referred to as Housekeeping Manager). The procedure of cleaning guest rooms by the housekeeping department can be summarized in the following way:
- Checkout clerk (or cashier) contacts the Housekeeping Department that a room became vacant and needs cleaning
- Housekeeping Department updates the room status from occupied to on-change and sends a room maid to clean the room
- Room maid cleans the room and contacts the housekeeping department back about the latest status and condition of the room (especially for out-of-order and out-of-service!)
- If the room is Out Of Order for any reason (i.e. Room is extensively dirty, or needs repair!), then the Housekeeping Department deducts that room from those available for sale, until either scheduled to be extensively cleaned or post to the confirmation from the Maintenance Department that the deficiency was repaired!
- Housekeeping Department sends their inspectors to check whether the stated room has been cleaned to the hotel standards or not!
- If the room is cleaned to hotel’s standards, the Housekeeping Department shall update the room status from On-Change to Clean and Available for Sale and communicate this to the Front Office Department!
- If the room is not cleaned to hotel standards, inspectors communicate to the Housekeeping Department that the room shall be cleaned again!
Front Office Department
Almost all front office activities that are related to the guest, either directly or indirectly. Therefore, the Front Office has an important role in the function and operation of a hotel.
Role of Front Office
Front Office has a variety of roles. There are 8 essential role of Front Office Departemnt, among others:
• Is a Representative of Management (Management Representative), in certain circumstances the front office can serve as a representative of management, such as solve specific problems are usually resolved by the management.
• Capable People Who Sold (Sale Person), each of those in the front office are required to have a capable and Salesmanship, because the front office is more contact with guests than other departments. In addition to selling products such as hotel rooms, are also able to sell the facilities provided by the hotel.
• Giving Information (Information Giver), the officer who was in the front office are expected to provide a clear and correct information about the hotel and the facilities and products should be aware of events and important events outside the hotel which relate to the needs of guests.
• Data Storage (Record Keeper), Front Office department is a source and a data storage center in activities of daily hotel room.
• Able to Perform In Diplomatic Action (Diplomatic Agent), Front office is able to act diplomatically and neutralize the atmosphere of maintaining good relations with other parties associated with the hotel.
• Problem Solver (Problem Solver), As The Hub of Activities, the front office is the place to resolve guest issues, especially the guest complaints.
• As representatives of Public Relations (Public Relations Agent), front office employees should be able to play an active role as the people who deal with the public, especially people who come kehotel visitors. Expected to act as an internal public reletions which gives a good image of the hotel guests.
• As the Coordinator of Activities Service (Service Coodinator), front office also serves as the Coordinator of information services and other departmental activities communicated via the Front Office.
Functions Front Office Department
• Sell Accommodation Hotel
• Welcoming and registering guests who will check - in
• Serve reservation
• Monitor developments in the situation room (Room Status) to accurately
• Prepare files payments guest (Guest bill)
• Handle all incoming mail into and out of hotels
• Handle communication facilities
• Serve and provide information as well as requests for other services
• Serve, accommodate, guests settle complaints
• Serving care of valuables
• Cooperate with other departments for the smooth operation of the hotel
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